Retail Tech Advisor – Customer-Driven Wireless Solutions

T-Mobile; California (MO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Up to 12 paid holidays

Job summary

T-Mobile is hiring for a Mobile Associate role in the United States. The position focuses on assisting customers with technology and service needs in a fast-paced retail setting.

You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey to build satisfaction and loyalty. The role requires strong customer interaction skills, proficiency with digital tools, and willingness to complete training on retail processes and wireless innovations.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate role in the United States. The position focuses on assisting customers with technology and service needs in a fast-paced retail setting.

You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey to build satisfaction and loyalty. The role requires strong customer interaction skills, proficiency with digital tools, and willingness to complete training on retail processes and wireless innovations.