Wireless Retail Tech Advisor with Stock Grants

T-MOBILE USA, Inc.; Pleasant Hill (CA); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a customer-focused associate to assist customers with technology and service needs in a fast-paced retail setting. You will learn product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, usage of digital tools, and accurate service plan recommendations to improve satisfaction and loyalty. Training and team collaboration are key parts of the position.

Qualifications

• Strong customer focus and communication skills.
• Ability to learn and explain digital tools and product features.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training on retail processes, systems, and wireless technology.

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a customer-focused associate to assist customers with technology and service needs in a fast-paced retail setting. You will learn product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, usage of digital tools, and accurate service plan recommendations to improve satisfaction and loyalty. Training and team collaboration are key parts of the position.