Wireless Tech Advisor

T-MOBILE USA, Inc.; Madison (IN); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Paid time off

12 paid holidays

Parental and family leave

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology and service plans, and guide them through their shopping journey in a fast-paced environment.

The role emphasizes building product knowledge, customer interaction, and use of digital resources to enhance satisfaction and loyalty. Training will cover retail processes, wireless innovations, and cross-channel collaboration.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology and service plans, and guide them through their shopping journey in a fast-paced environment.

The role emphasizes building product knowledge, customer interaction, and use of digital resources to enhance satisfaction and loyalty. Training will cover retail processes, wireless innovations, and cross-channel collaboration.