Wireless Retail Experience Specialist

T-MOBILE USA, Inc.; Trenton (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

12 paid holidays

Parental leave

Family building benefits

Education assistance

Medical/Dental/Vision insurance

Cell phone/Internet discounts

Transit programs

Job summary

At T-Mobile USA, Inc., a Mobile Associate supports retail operations by helping customers with technology and service needs in a fast-paced environment. The role emphasizes product knowledge, digital tool usage, and service-plan recommendations to enhance the shopping journey.

The position requires strong communication, problem-solving, and teamwork, with initial training and ongoing skill development. Benefits include stock grants and a broad rewards package.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

At T-Mobile USA, Inc., a Mobile Associate supports retail operations by helping customers with technology and service needs in a fast-paced environment. The role emphasizes product knowledge, digital tool usage, and service-plan recommendations to enhance the shopping journey.

The position requires strong communication, problem-solving, and teamwork, with initial training and ongoing skill development. Benefits include stock grants and a broad rewards package.