Wireless Tech & Service Advisor (Retail)

T-MOBILE USA, Inc.; Brookings (SD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Holidays

Parental leave

Employee discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate in a fast-paced retail setting to assist customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tools, and service plan recommendations, aiming to boost satisfaction and loyalty while supporting organizational goals through strong relationships.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate in a fast-paced retail setting to assist customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tools, and service plan recommendations, aiming to boost satisfaction and loyalty while supporting organizational goals through strong relationships.