Wireless Solutions Advocate – Retail Tech & Service

T-Mobile; Iowa; On-site; USD 41,600 - 52,000; Full time

Benefits offered by this job

Annual Stock Grant

On-the-job training pay

Job summary

T-Mobile is looking for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, using digital tools, and recommending service plans, with training provided. You’ll join a team committed to delivering an exceptional customer experience and building lasting loyalty.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience, Retail environment

Job description

T-Mobile is looking for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, using digital tools, and recommending service plans, with training provided. You’ll join a team committed to delivering an exceptional customer experience and building lasting loyalty.