Tech-Savvy Mobile Retail Advisor

T-Mobile; Cornelia (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Health, dental, vision

Employee discounts

Job summary

T-Mobile is seeking a Retail Associate to assist customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to ensure satisfaction and loyalty.

Role emphasizes in-person engagement, digital tool usage, and collaboration across teams. Training and growth are offered within a comprehensive benefits package and a culture-centered work environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service/sales experience (preferred)

Job description

T-Mobile is seeking a Retail Associate to assist customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to ensure satisfaction and loyalty.

Role emphasizes in-person engagement, digital tool usage, and collaboration across teams. Training and growth are offered within a comprehensive benefits package and a culture-centered work environment.