Wireless Retail Specialist: Sales & Customer Experience

T-Mobile; Napa (CA); On-site; USD 42,000 - 71,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile is seeking a Mobile Associate to engage customers in partner store locations, drive wireless sales, and deliver exceptional service. You will use digital tools and consultative selling to identify needs and tailor solutions, while maintaining high store standards.

Role requires meeting sales targets, participating in ongoing training, and collaborating with store teams. Includes comprehensive benefits and growth opportunities with one team culture.

Qualifications

• High School Diploma/GED (Required)
• 30 days T-Mobile Mobile Associate experience (Preferred)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Age 18+

Authorized to work in US

Education

High School Diploma/GED

Mobile Associate experience (Preferred)

Customer service experience (Preferred)

Job description

T-Mobile is seeking a Mobile Associate to engage customers in partner store locations, drive wireless sales, and deliver exceptional service. You will use digital tools and consultative selling to identify needs and tailor solutions, while maintaining high store standards.

Role requires meeting sales targets, participating in ongoing training, and collaborating with store teams. Includes comprehensive benefits and growth opportunities with one team culture.