Wireless Retail Specialist — Grow with Tech & Rewards

T-Mobile USA, Inc.; Virginia Beach (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Up to 12 paid holidays

Medical, dental and vision insurance

Job summary

T-Mobile USA, Inc. is hiring for a retail customer service associate to help customers with technology needs, explain service plans, and showcase products in a fast-paced store environment.

You will complete training, develop product knowledge, and collaborate with team members to deliver a smooth customer experience. Eligible employees receive comprehensive benefits, stock grants, and a path to growth within the company.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail environment preferred.
• Must be legally authorized to work in the United States.
• At least 18 years of age.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail customer service associate to help customers with technology needs, explain service plans, and showcase products in a fast-paced store environment.

You will complete training, develop product knowledge, and collaborate with team members to deliver a smooth customer experience. Eligible employees receive comprehensive benefits, stock grants, and a path to growth within the company.