Wireless Retail Specialist

T-Mobile USA, Inc.; Anderson (AK); On-site; USD 55,104,000 - 71,635,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Stock grants for all employees

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers in a fast-paced retail environment, building product knowledge and recommending service plans. You will use digital tools to showcase coverage and features while delivering personalized technology solutions.

You're expected to complete training on retail processes and wireless innovations, collaborate across teams, and help drive customer satisfaction and loyalty. This role offers competitive pay and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 6 months retail customer service or sales experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience (Preferred)

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers in a fast-paced retail environment, building product knowledge and recommending service plans. You will use digital tools to showcase coverage and features while delivering personalized technology solutions.

You're expected to complete training on retail processes and wireless innovations, collaborate across teams, and help drive customer satisfaction and loyalty. This role offers competitive pay and comprehensive benefits.