Wireless Retail Specialist — Tech & Service Expert

tmobile; Washington (NC); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Parental leave

Tuition assistance

Discounts on mobile service & home 인터넷

Pet insurance

Job summary

T-Mobile USA, Inc. is looking for a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey, developing skills in customer interaction and digital tools. The role emphasizes customer satisfaction, proactive problem solving, and teamwork, with opportunities for training, stock grants, and a path to more

Qualifications

• High School diploma or GED required; strong communication and problem solving skills.
• Customer service or sales experience preferred in a retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is looking for a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey, developing skills in customer interaction and digital tools. The role emphasizes customer satisfaction, proactive problem solving, and teamwork, with opportunities for training, stock grants, and a path to more