Wireless Solutions Specialist

T-Mobile; Rancho Santa Margarita (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Paid holidays

Parental leave

Discounts

Job summary

At T-Mobile, employees deliver technology and service solutions in a fast-paced retail setting, engaging customers and learning product knowledge to guide their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and proficiency with our solutions. Training is provided to build skills across retail processes and wireless innovations.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Customer Problem Solving

Engaging People

Multitasking

Teamwork

Change Agility

Education

High School Diploma/GED

Job description

At T-Mobile, employees deliver technology and service solutions in a fast-paced retail setting, engaging customers and learning product knowledge to guide their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and proficiency with our solutions. Training is provided to build skills across retail processes and wireless innovations.