Mobile Tech Retail Associate: Demos & Solutions

T-MOBILE USA, Inc.; Village of Lake Placid (NY); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Employee stock grants

Paid time off and paid holidays

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and delivering personalized device and service solutions in a fast-paced environment.

You will use digital tools to demonstrate network coverage and benefits while building relationships through effective communication and sales. The role requires a High School Diploma and at least 6 months of customer service or sales experience (retail preferred).

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Multitasking

Engaging People

Change Agility

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and delivering personalized device and service solutions in a fast-paced environment.

You will use digital tools to demonstrate network coverage and benefits while building relationships through effective communication and sales. The role requires a High School Diploma and at least 6 months of customer service or sales experience (retail preferred).