Wireless Retail Pro: Growth, Stock Grants & Benefits

T-Mobile; Norwich Township (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Holidays (up to 12)

Paid parental and family leave

Family building benefits

Back-up care

Disability insurance (short/long-term)

Death & disability insurance

Long-term care insurance

Mobile service discounts

Home internet discounts

Pet insurance

Commuter and transit programs

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and facilitate technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey with a focus on service plan recommendations and digital tools usage. You will develop skills in customer interaction, problem solving, and teamwork, with clear measures on customer satisfaction and growth opportunities within the company.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and facilitate technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey with a focus on service plan recommendations and digital tools usage. You will develop skills in customer interaction, problem solving, and teamwork, with clear measures on customer satisfaction and growth opportunities within the company.