Retail Wireless Specialist – Growth & Stock Grants

T-Mobile; Lynchburg (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Commuter benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engage customers, and guide them through technology and service options in a fast-paced store setting.

Role emphasizes building product knowledge, using digital tools, and delivering personalized solutions while contributing to a high level of customer satisfaction. Training pay applies during onboarding and there is potential for advancement based on performance.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).
• Proven ability to communicate effectively and resolve customer needs.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engage customers, and guide them through technology and service options in a fast-paced store setting.

Role emphasizes building product knowledge, using digital tools, and delivering personalized solutions while contributing to a high level of customer satisfaction. Training pay applies during onboarding and there is potential for advancement based on performance.