Wireless Retail Expert — Tech Solutions

T-Mobile US Inc.; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Money coaching

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Parental Leave

Tuition Assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers find the right technology and service solutions in a fast-paced environment.

You'll build product knowledge, demonstrate features, and guide customers through their shopping journey, while developing skills in customer interaction and digital tool usage. You'll participate in on-the-job training, earn hourly pay with training incentives, and be eligible for annual stock grants and other benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Multitasking

Engaging people

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers find the right technology and service solutions in a fast-paced environment.

You'll build product knowledge, demonstrate features, and guide customers through their shopping journey, while developing skills in customer interaction and digital tool usage. You'll participate in on-the-job training, earn hourly pay with training incentives, and be eligible for annual stock grants and other benefits.