Wireless Retail Experience Specialist

T-Mobile; Kennesaw (GA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off and holidays

Job summary

T-Mobile USA, Inc. in Georgia is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide shoppers through the purchase journey, leveraging digital tools and team collaboration. Responsibilities include delivering personalized solutions, training, and contributing to a seamless cross-channel experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Retail experience preferred.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage and product features using digital tools.
• Complete required training on retail processes and wireless technology.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Other duties or projects as assigned by management.

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Multitasking

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Georgia is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide shoppers through the purchase journey, leveraging digital tools and team collaboration. Responsibilities include delivering personalized solutions, training, and contributing to a seamless cross-channel experience.