Wireless Retail Associate - Uncapped Commission & ESOP

Archtelecom; Baltimore (MD); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Employee Stock Ownership Program (ESOP

Job summary

Arch Telecoms is hiring for a Retail Team member to deliver best-in-class customer experiences, demonstrate the latest wireless technology, and help customers select devices and plans in-store. You will learn core skills with a pathway to Mobile Expert after training completion.

The role emphasizes building meaningful customer connections, uncovering needs, and delivering personalized solutions while working in a fast-paced retail environment.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred
• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25lbs
• Reliable transportation
• Full Time (40 hours) or Part Time (20+ hours) availability

Responsibilities

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Provide hands-on demonstrations of the latest technology in-store to meet individual needs.
• Side-by-side selling to find personalized solutions beyond the basics of device and service plans.
• Guide customers through purchasing with thoughtful questions, clear answers and expert recommendations.
• Approach service and sales with patience, honesty and empathy.
• Learn digital tools to enhance interactions and onboarding, and understand store processes.

Skills

Customer service

Sales

Communication

Teamwork

Education

High school diploma or GED

Job description

Arch Telecoms is hiring for a Retail Team member to deliver best-in-class customer experiences, demonstrate the latest wireless technology, and help customers select devices and plans in-store. You will learn core skills with a pathway to Mobile Expert after training completion.

The role emphasizes building meaningful customer connections, uncovering needs, and delivering personalized solutions while working in a fast-paced retail environment.