Wireless Retail Associate — Tech Demos & Customer Wins

T-Mobile US Inc.; Carney (MD); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Medical, dental and vision insurance

Paid time off and holidays

Employee discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and recommending service plans. You will demonstrate technology solutions and guide customers through their shopping journey, using digital tools to explain coverage and features.

Required are strong communication skills, basic sales experience, and a willingness to train. This on-site role offers comprehensive benefits and opportunities for growth within the company.

Qualifications

• Must have strong customer service and sales capabilities.
• Ability to learn and apply product knowledge and digital tools.
• Willingness to participate in training and development.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience (Retail)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and recommending service plans. You will demonstrate technology solutions and guide customers through their shopping journey, using digital tools to explain coverage and features.

Required are strong communication skills, basic sales experience, and a willingness to train. This on-site role offers comprehensive benefits and opportunities for growth within the company.