Retail Wireless Associate - Training, Growth & Stock Grants

T-Mobile; Glendale (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Stock grants

401(k)

Paid time off

Mobile service discounts

Job summary

T-Mobile is hiring Mobile Associates to join our Retail Team of Experts. You will learn, demonstrate, and recommend devices and services while delivering a world-class customer experience in-store.

You will explore customers’ needs, showcase technology, and collaborate with team members to grow skills towards Mobile Expert. Training is provided, with opportunities across channels and products.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience, Retail environment preferred.
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas.
• Legally authorized to work in the United States
• At least 18 years of age

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty.
• Exploring individual needs and providing hands‑on demonstrations of the latest technology in-store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan.
• Establishes relationships with and partners with T-Mobile employees across channels to resolve issues and own the customer experience.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Associates to join our Retail Team of Experts. You will learn, demonstrate, and recommend devices and services while delivering a world-class customer experience in-store.

You will explore customers’ needs, showcase technology, and collaborate with team members to grow skills towards Mobile Expert. Training is provided, with opportunities across channels and products.