Wireless Experience & Tech Solutions Pro

T-MOBILE USA, Inc.; Lafayette (IN); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Annual Stock Grant

Medical, dental and vision insurance

Paid time off and holidays

Tuition assistance

Flex spending account

Job summary

T-Mobile USA, Inc. is seeking enthusiastic Mobile Associates to support retail operations in Lafayette, Indiana. This role focuses on engaging customers and meeting their technology and service needs in a dynamic environment. Candidates will develop skills in customer interaction and digital tool usage to enhance the shopping journey.

Responsibilities include delivering personalized solutions, utilizing digital resources, and collaborating with team members to ensure customer satisfaction. With a commitment to employee growth, T-Mobile provides access to an extensive benefits package.

Qualifications

• 6 months of customer service and/or sales experience, preferably in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized solutions.
• Utilize digital tools to demonstrate network coverage and product features.
• Complete required training in retail processes and wireless technology innovations.
• Collaborate with colleagues to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking enthusiastic Mobile Associates to support retail operations in Lafayette, Indiana. This role focuses on engaging customers and meeting their technology and service needs in a dynamic environment. Candidates will develop skills in customer interaction and digital tool usage to enhance the shopping journey.

Responsibilities include delivering personalized solutions, utilizing digital resources, and collaborating with team members to ensure customer satisfaction. With a commitment to employee growth, T-Mobile provides access to an extensive benefits package.