Mobile Tech & Service Expert

T-Mobile; Decatur (IN); On-site; USD 55,104,000 - 63,369,600; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Job summary

T-Mobile Indiana is seeking a Mobile Associate to support retail operations, engage customers, and guide technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, using digital tools to illustrate coverage and plans. Training and teamwork are emphasized, with clear pathways to advancement and benefits.

Qualifications

• High school diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Ability to learn and demonstrate product knowledge, use digital tools, and follow retail processes.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile Indiana is seeking a Mobile Associate to support retail operations, engage customers, and guide technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, using digital tools to illustrate coverage and plans. Training and teamwork are emphasized, with clear pathways to advancement and benefits.