Wireless Experience Specialist

T-Mobile; Mocksville (NC); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off and holidays

Medical, dental & vision insurance

Job summary

T-Mobile is seeking a front-line Mobile Associate to support retail operations, engage customers, and guide them through technology and service options. You’ll build product knowledge, demonstrate features, and assist shoppers throughout their journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations to boost satisfaction and loyalty. Full-time positions with comprehensive benefits are available.

Qualifications

• High School Diploma or GED is required.
• 6 months customer service or sales experience in a retail setting is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment (Preferred)

Job description

T-Mobile is seeking a front-line Mobile Associate to support retail operations, engage customers, and guide them through technology and service options. You’ll build product knowledge, demonstrate features, and assist shoppers throughout their journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations to boost satisfaction and loyalty. Full-time positions with comprehensive benefits are available.