Wireless Experience Specialist

T-Mobile; Joliet (IL); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental and family leave

Disability insurance

Life insurance

Commuter and transit programs

Job summary

T-Mobile is hiring Mobile Experts to join our Retail Team and bring the T-Mobile brand to life. You will connect with customers, uncover needs, and educate them on device and service options. This role emphasizes delivering outstanding service, meeting sales targets, and continuing personal growth within a fast-paced environment.

Employees benefit from a comprehensive Total Rewards package, including base pay, annual incentive, stock grants, 401(k), and discounts. Equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• 30 days T-Mobile Mobile Associate experience preferred.

Responsibilities

• Serve and sell to customers, delivering a best-in-class experience.
• Leverage digital tools in interactions and onboarding.
• Complete in-store training on products, processes and systems.

Skills

Sales

Customer Service

Communication

Problem Solving

Multitasking

Teamwork

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Experts to join our Retail Team and bring the T-Mobile brand to life. You will connect with customers, uncover needs, and educate them on device and service options. This role emphasizes delivering outstanding service, meeting sales targets, and continuing personal growth within a fast-paced environment.

Employees benefit from a comprehensive Total Rewards package, including base pay, annual incentive, stock grants, 401(k), and discounts. Equal opportunity employer.