Wireless Retail Specialist - Customer Experience

T-MOBILE USA, Inc.; Kennewick (WA); On-site; USD 2,617,000 - 2,893,000; Full time

Benefits offered by this job

Annual stock grant

Medical, dental, and vision insurance

401(k)

Employee stock purchase plan

Paid time off and holidays (up to 12)

Paid parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

The role focuses on building product knowledge, demonstrating solutions, and supporting customers throughout their shopping journey. You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and effective use of resources.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months experience in customer service or sales

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

The role focuses on building product knowledge, demonstrating solutions, and supporting customers throughout their shopping journey. You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and effective use of resources.