Wireless Experience Specialist

T-Mobile; Glendora (CA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Job summary

At T-Mobile, we invest in YOU and offer a competitive base salary plus a Total Rewards package that includes stock grants and an employee stock purchase plan. This role supports retail operations by helping customers with technology and service needs in a fast-paced store setting.

You will build product knowledge, demonstrate solutions, and use digital tools to assist customers. The position emphasizes customer interaction, teamwork, and loyalty-building through excellent service.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training to learn retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to ensure a seamless customer experience.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Change Agility

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU and offer a competitive base salary plus a Total Rewards package that includes stock grants and an employee stock purchase plan. This role supports retail operations by helping customers with technology and service needs in a fast-paced store setting.

You will build product knowledge, demonstrate solutions, and use digital tools to assist customers. The position emphasizes customer interaction, teamwork, and loyalty-building through excellent service.