Wireless Solutions Specialist

T-MOBILE USA, Inc.; Temecula (CA); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Medical insurance

Job summary

T-Mobile USA, Inc. is seeking Mobile Experts to join our Retail Team of Experts. You will be a brand ambassador, delivering energy and excitement around our products and services while uncovering customer needs and educating them on device and service solutions.

Responsibilities include assisting customers, using digital tools, and completing training to uphold excellent sales and customer experience metrics. This role offers competitive pay and robust benefits.

Qualifications

• High School Diploma or GED required.
• Preferred 6 months of customer service or sales in retail.
• Experience in a fast-paced retail environment is a plus.

Responsibilities

• Serve and sell to customers, delivering a best-in-class experience.
• Leverage digital tools for interactions and onboarding.
• Complete in-store training on T-Mobile experiences, skills, and processes.
• Learn about wireless innovations and product offerings to assist customers.
• Collaborate with colleagues across channels to meet targets.

Skills

Customer service

Sales

Communication

Change agility

Multitasking

Engaging people

Teamwork orientation

Customer problem solving

Education

High School Diploma/GED (Required)

1–2 years retail/customer service experience (Preferred)

6 months sales experience (Preferred)

Job description

T-Mobile USA, Inc. is seeking Mobile Experts to join our Retail Team of Experts. You will be a brand ambassador, delivering energy and excitement around our products and services while uncovering customer needs and educating them on device and service solutions.

Responsibilities include assisting customers, using digital tools, and completing training to uphold excellent sales and customer experience metrics. This role offers competitive pay and robust benefits.