Wireless Sales & Customer Experience Pro

T-Mobile; Brentwood (NY); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Job summary

T-Mobile is hiring Mobile Associates to join our Retail Team of Experts. You will learn to serve and sell with energy, demonstrate devices and services, and build lasting customer relationships in-store.

You will complete new employee training and work to grow into a Mobile Expert role, with a base and incentives that reflect performance and full‑time status. Join a team that values learning, customer care, and ownership of the customer journey.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service or sales experience; retail environment preferred.
• Strong customer advocacy and a competitive drive.
• Ability to work with peers and store leaders to meet customer needs.

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world‑class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store. Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in‑store. Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting‑edge IoT devices. Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: How our ever‑expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network. Why T‑Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. Completes training on T‑Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources. Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T‑Mobile employees across channels, including business and customer service to collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment; successfully identify and handoff small business leads; support team initiatives and create an inclusive environment.

Skills

Customer advocacy

Fast-paced sales

Team collaboration

Customer needs balancing

Education

High School Diploma or GED

Job description

T-Mobile is hiring Mobile Associates to join our Retail Team of Experts. You will learn to serve and sell with energy, demonstrate devices and services, and build lasting customer relationships in-store.

You will complete new employee training and work to grow into a Mobile Expert role, with a base and incentives that reflect performance and full‑time status. Join a team that values learning, customer care, and ownership of the customer journey.