Wireless Experience Specialist

T-MOBILE USA, Inc.; Brooklawn (NJ); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Healthcare benefits

Training pay during onboarding

Job summary

At T-Mobile USA, Inc. the Mobile Associate role supports retail operations by engaging customers and guiding them through technology and service options in a fast-paced setting.

You'll develop product knowledge, demonstrate features, and assist customers along their shopping journey, with success measured by satisfaction, knowledge and use of digital tools. Competitive pay, training pay, stock grants, and a comprehensive benefits package accompany the role.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.
• 18+ and legally authorized to work in the United States.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a team.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma or GED

Job description

At T-Mobile USA, Inc. the Mobile Associate role supports retail operations by engaging customers and guiding them through technology and service options in a fast-paced setting.

You'll develop product knowledge, demonstrate features, and assist customers along their shopping journey, with success measured by satisfaction, knowledge and use of digital tools. Competitive pay, training pay, stock grants, and a comprehensive benefits package accompany the role.