Wireless Experience Specialist

T-MOBILE USA, Inc.; New Boston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k)

Employee Stock Grants

Stock Purchase Plan

Paid Time Off

12 Paid Holidays

Parental and Family Leave

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to assist customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, utilization of digital tools, and service plan recommendations to enhance the shopping experience and foster loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to assist customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, utilization of digital tools, and service plan recommendations to enhance the shopping experience and foster loyalty.