Wireless Experience Specialist

T-MOBILE USA, Inc.; Mississippi; On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Annual Stock Grant

Medical, Dental & Vision Insurance

401(k) Plan

Paid Time Off

Job summary

T-Mobile USA, Inc. is seeking a retail associate to engage customers and tailor technology and service solutions through in-store interactions. You will build knowledge, demonstrate offerings, and guide customers along their shopping journey to enhance satisfaction.

The role emphasizes customer interaction, proficiency with digital tools, and teamwork to support company objectives and a high-quality shopping experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assist with other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a retail associate to engage customers and tailor technology and service solutions through in-store interactions. You will build knowledge, demonstrate offerings, and guide customers along their shopping journey to enhance satisfaction.

The role emphasizes customer interaction, proficiency with digital tools, and teamwork to support company objectives and a high-quality shopping experience.