Wireless Customer Experience Associate

T-Mobile US Inc.; Rancho Santa Margarita (CA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

Up to 12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring a Retail Associate in California to assist customers with technology and service needs, demonstrate features, and guide shopping journeys in a fast-paced environment.

You will develop product knowledge, use digital tools, complete training, and collaborate with colleagues to deliver a seamless experience. Minimum HS diploma and 6 months in customer service or sales are required or preferred.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Change Agility

Engaging People

Multitasking

Teamwork Orientation

Problem Solving

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Retail Associate in California to assist customers with technology and service needs, demonstrate features, and guide shopping journeys in a fast-paced environment.

You will develop product knowledge, use digital tools, complete training, and collaborate with colleagues to deliver a seamless experience. Minimum HS diploma and 6 months in customer service or sales are required or preferred.