Wire Transfer Operations Specialist - Customer Service

U.S. Bank; St. Louis (MO); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Holiday opportunities

Parental leave

Job summary

U.S. Bank is seeking a Wire Transfer Customer Service specialist to support customers and bankers with questions about sent and received wire transfers.

You will handle a high volume of inbound calls, research wire activity, open investigation cases, and assist with recalls, cancellations, and returns, collaborating with teams across Wire Investigations, Production, Product, Compliance and Fraud. This role emphasizes accurate data interpretation, strong communication, and adherence to applicable

Qualifications

• High school diploma or equivalent.
• Four years or more of operations services related work experience.

Responsibilities

• Handle a high volume of inbound calls while researching wire activity.
• Open investigation cases, assist with recalls, cancellations and returns.
• Help customers navigate wire-related inquiries.
• Collaborate with teams including Wire Investigations, Production, Product, Compliance and Fraud.

Skills

Customer service

Time management

Verbal communication

Written communication

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Wire Transfer Customer Service specialist to support customers and bankers with questions about sent and received wire transfers.

You will handle a high volume of inbound calls, research wire activity, open investigation cases, and assist with recalls, cancellations, and returns, collaborating with teams across Wire Investigations, Production, Product, Compliance and Fraud. This role emphasizes accurate data interpretation, strong communication, and adherence to applicable