Wire Customer Service - Operations Processor

U.S. Bank; United States; Hybrid; USD 19,000 - 33,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Job summary

U.S. Bank is seeking a customer service professional to support wire transfers by researching inquiries, processing returns, and opening cases. You will document interactions and route complex issues to the appropriate teams, while maintaining strong communication with customers in a fast-paced environment.

The role supports both customers and internal partners and requires learning complex processes. A hybrid schedule involves three days per week in the office.

Qualifications

• High school diploma or equivalent.
• Two to four years or more of operations services related work experience.
• Knowledge of products, services, terminology, procedures and systems in the financial sector.
• Commitment to high quality customer service and ability to work with internal/external customers.
• Good time management to maximize production in a fast-paced call center.

Responsibilities

• Handle inbound wire transfer inquiries and resolve issues.
• Research and resolve inquiries, process returns, and open cases.
• Document customer interactions and direct to specialized teams.
• Communicate effectively with customers and internal partners in a high-volume environment.

Skills

Customer service

Communication skills

Data interpretation

Time management

PC skills

Education

High school diploma

Tools

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This role supports customers and internal partners by handling inbound calls related to wire transfers that have already been sent or received. Responsibilities include researching and resolving wire transfer inquiries, processing returns, opening cases, documenting customer interactions, and directing customers to the appropriate teams for specialized support. The ideal candidate has customer service experience in a financial services environment, strong communication and listening skills, the ability to remain calm during challenging customer interactions, and the ability to learn complex processes in a fast-paced, high-volume call center environment. This position follows a hybrid schedule with three days per week in the office.

Basic Qualifications

• High school diploma or equivalent
• Two to four years or more of operations services related work experience

Preferred Skills/Experience

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $20.00 - $24.09

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.