Wire Transfer Operations Specialist

U.S. Bank; Missouri; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank's Wire Transfer Customer Service team in Saint Louis, MO handles a high volume of inbound calls, researching wire activity and opening investigation cases. The role assists with recalls, cancellations and returns while guiding customers through wire-related inquiries.

Collaboration with Wire Investigations, Production, Product, Compliance, and Fraud teams is essential. The position requires a high school diploma or equivalent and offers opportunities to work across systems in a

Qualifications

• High school diploma or equivalent required.
• Four+ years of operations services experience.
• Knowledge of wire transfer procedures and regulatory requirements is preferred.

Responsibilities

• Handle high volume inbound calls about wire transfers.
• Research wire activity and open investigation cases.
• Assist with recalls, cancellations and returns.
• Help customers navigate wire-related inquiries.
• Collaborate with Wire Investigations, Production, Product, Compliance, and Fraud teams.

Skills

Customer service

Data interpretation

PC skills

Verbal & written comms

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank's Wire Transfer Customer Service team in Saint Louis, MO handles a high volume of inbound calls, researching wire activity and opening investigation cases. The role assists with recalls, cancellations and returns while guiding customers through wire-related inquiries.

Collaboration with Wire Investigations, Production, Product, Compliance, and Fraud teams is essential. The position requires a high school diploma or equivalent and offers opportunities to work across systems in a