Wire Operations Specialist: International Transfers

FirstBank; Lexington (TN); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

FirstBank is seeking a Wire Operations Specialist to handle all aspects of wire transfer activity and deliver quality customer service to branch personnel and customers with wire questions and issues.

The role involves processing domestic and international wires, origination/verification, and supporting end-of-day wire shutdowns while assisting with customer inquiries and wire access setup.

Qualifications

• High School diploma or GED required.
• Preferred 1+ years of banking experience.
• Experience in handling confidential information.
• Experience in the use of database, Excel, and Word software.

Responsabilités

• Process incoming/outgoing domestic & international wires via correspondent banks, SharePoint, Silverlake DirectLine Wires and Treasury Management.
• Originate/verify wires using corresponding bank.
• Receive/post incoming internal & international wires from First Horizon.
• Process drawdown/reverse drawdown wire requests.
• Assist with branch & customer research request/inquiries/issues related to wires.
• Backup for performing wire system end of day shutdown.
• Wire Related customer service calls, emails and inquiries.
• Backup for the setup of cash management customers with wire access

Connaissances

Customer service

Attention to detail

Formation

High School diploma or GED

Outils

Excel

Word

Database

Description du poste

FirstBank is seeking a Wire Operations Specialist to handle all aspects of wire transfer activity and deliver quality customer service to branch personnel and customers with wire questions and issues.

The role involves processing domestic and international wires, origination/verification, and supporting end-of-day wire shutdowns while assisting with customer inquiries and wire access setup.