Wire Investigations & Payments Specialist

U.S. Bank; Saint Paul (MN); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is recruiting for a Wire Investigations role focused on researching and resolving wire payment inquiries. You will manage recall requests, communicate with customers and partners, and support the investigation approval process.

The position emphasizes handling multiple cases daily, effective time management, and strong PC and communication skills in a customer-focused banking environment.

Qualifications

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Responsibilities

• Join our Wire Investigations team, where you’ll support the research and resolution of wire payment inquiries.
• You’ll manage wire recall and validity-of-payment requests, send and receive wire recall messages, and support the approval process for investigation-related service messages.
• You’ll manage multiple cases at once and communicate with consumer and business customers, relationship managers, and branch partners by phone and email.

Skills

Product knowledge

Customer service

Time management

Data interpretation

PC skills

Verbal communication

Written communication

Job description

U.S. Bank is recruiting for a Wire Investigations role focused on researching and resolving wire payment inquiries. You will manage recall requests, communicate with customers and partners, and support the investigation approval process.

The position emphasizes handling multiple cases daily, effective time management, and strong PC and communication skills in a customer-focused banking environment.