Wire Transfer Support Specialist - Hybrid

U.S. Bank; United States; Hybrid; USD 19,000 - 33,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Job summary

U.S. Bank is seeking a customer service professional to support wire transfers by researching inquiries, processing returns, and opening cases. You will document interactions and route complex issues to the appropriate teams, while maintaining strong communication with customers in a fast-paced environment.

The role supports both customers and internal partners and requires learning complex processes. A hybrid schedule involves three days per week in the office.

Qualifications

• High school diploma or equivalent.
• Two to four years or more of operations services related work experience.
• Knowledge of products, services, terminology, procedures and systems in the financial sector.
• Commitment to high quality customer service and ability to work with internal/external customers.
• Good time management to maximize production in a fast-paced call center.

Responsibilities

• Handle inbound wire transfer inquiries and resolve issues.
• Research and resolve inquiries, process returns, and open cases.
• Document customer interactions and direct to specialized teams.
• Communicate effectively with customers and internal partners in a high-volume environment.

Skills

Customer service

Communication skills

Data interpretation

Time management

PC skills

Education

High school diploma

Tools

Microsoft Office

Job description

U.S. Bank is seeking a customer service professional to support wire transfers by researching inquiries, processing returns, and opening cases. You will document interactions and route complex issues to the appropriate teams, while maintaining strong communication with customers in a fast-paced environment.

The role supports both customers and internal partners and requires learning complex processes. A hybrid schedule involves three days per week in the office.