Wire Operations Specialist – Customer Service

U.S. Bank; St. Louis (MO); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a detail-oriented professional to join the Wire Transfer Customer Service team. You will handle a high volume of inbound calls, research wire activity, and open investigation cases while assisting with recalls, cancellations, and returns.

You will work across multiple systems and partner closely withWire Investigations, Production, Product, Compliance, and Fraud. The role emphasizes strong customer service, data interpretation, and adherence to internal policies and

Qualifications

• High school diploma or equivalent.
• Four years or more of operations services related work experience.
• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements.
• Proven commitment to high quality customer service.
• Ability to work well with external and internal customers.
• Good time management skills to maximize production and execution of tasks in a fast-paced environment.
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide.

Responsibilities

• Handle a high volume of inbound calls while researching wire activity.
• Open investigation cases and assist with recalls, cancellations and returns.
• Help customers navigate wire-related inquiries across multiple systems.
• Partner with teams including Wire Investigations, Production, Product, Compliance, and Fraud.
• Ensure accuracy and timely resolution of customer inquiries.

Skills

Customer service

Time management

Data interpretation

PC skills

Written communication

Education

High school diploma

Job description

U.S. Bank is seeking a detail-oriented professional to join the Wire Transfer Customer Service team. You will handle a high volume of inbound calls, research wire activity, and open investigation cases while assisting with recalls, cancellations, and returns.

You will work across multiple systems and partner closely withWire Investigations, Production, Product, Compliance, and Fraud. The role emphasizes strong customer service, data interpretation, and adherence to internal policies and