Wire & Cable Customer Support Specialist

Wesco; Riverside (MO); On-site; USD 29,000 - 34,000; Full time

Job summary

Wesco is seeking a Customer Service Representative to respond to inquiries via phone, email, or walk-ins, resolving routine and some complex problems. You will analyze service needs and coordinate with other departments for follow-up.

Responsibilities include answering questions, processing payments, researching issues, and providing back-up support to the sales counter. Strong communication and detail orientation are essential in a diverse work environment.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Interpersonal skills

Verbal & written communication

Ability to work under pressure

Attention to detail

Education

High School Degree or Equivalent

Associate’s Degree / College Diploma

Tools

MS Word

Excel

Email

Job description

Wesco is seeking a Customer Service Representative to respond to inquiries via phone, email, or walk-ins, resolving routine and some complex problems. You will analyze service needs and coordinate with other departments for follow-up.

Responsibilities include answering questions, processing payments, researching issues, and providing back-up support to the sales counter. Strong communication and detail orientation are essential in a diverse work environment.