Customer Care & Solutions Specialist

Wesco; Livonia (MI); On-site; USD 28,000 - 35,000; Full time

Job summary

Wesco in Livonia, Michigan, is seeking a Representative - Customer Service to respond to inquiries by telephone, email, and walk-ins, resolving routine and some non-routine problems for our diverse customer base.

You will analyze service needs, coordinate with other departments, and provide back-up support to inside and outside sales, helping ensure smooth operations and customer satisfaction across channels.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to inside sales and outside sales via email and telephone inquiries.

Skills

Interpersonal skills

Verbal and written communication

Attention to detail

Work under pressure

Team player

Education

High School Diploma

Associates degree preferred

College Diploma (Canada)

Tools

MS Word

Excel

Email (Outlook)

Job description

Wesco in Livonia, Michigan, is seeking a Representative - Customer Service to respond to inquiries by telephone, email, and walk-ins, resolving routine and some non-routine problems for our diverse customer base.

You will analyze service needs, coordinate with other departments, and provide back-up support to inside and outside sales, helping ensure smooth operations and customer satisfaction across channels.