Senior Customer Experience Specialist

Wesco; Glenview (IL); On-site; USD 39,000 - 49,000; Full time

Job summary

Wesco is seeking a Senior Representative - Customer Service to respond to inquiries via phone, email, or walk-ins and provide effective resolution. You will analyze customer service needs and coordinate with other departments to ensure satisfaction, while supporting more complex or critical products as needed.

The role emphasizes building relationships, mentoring teammates, and handling payments for cash accounts. A strong, detail-oriented communicator is essential to excel in this position.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 5+ years of relevant experience.
• Strong communication and written skills; able to work under pressure.

Responsibilities

• Build and maintain business relationships with customers by providing prompt and accurate service to promote customer loyalty.
• Support customer base by answering questions and concerns, and handling customer account inquiries and complaints escalated from other departments.
• Mentor and give direction to team members and provide training on best practices.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as liaison between other departments when necessary.
• Back-up support to sales counter with walk-in and telephone inquiries.
• Will support OEM.

Skills

Time management

Communication

Customer service

Interpersonal skills

Attention to detail

MS Word

MS Excel

Email

Education

High school diploma

Associate degree

Tools

MS Word

Excel

Email

Job description

Wesco is seeking a Senior Representative - Customer Service to respond to inquiries via phone, email, or walk-ins and provide effective resolution. You will analyze customer service needs and coordinate with other departments to ensure satisfaction, while supporting more complex or critical products as needed.

The role emphasizes building relationships, mentoring teammates, and handling payments for cash accounts. A strong, detail-oriented communicator is essential to excel in this position.