Customer Support & Liaison Specialist

Wesco; Mocksville (NC); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Bonus or incentive plan

Medical insurance

Dental coverage

Vision coverage

Retirement savings plan

Paid time off

Job summary

Wesco in Mocksville, NC is seeking a Customer Service Representative to respond to customer inquiries by telephone and email, resolving routine and some non-routine problems and routing complex issues to appropriate teams.

You will support the sales team, analyze service needs, and collaborate with other departments to ensure timely resolution. A High School degree and 2-4 years' experience are typical requirements.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree preferred.
• 2-4 years of relevant experience.
• Strong interpersonal skills for diverse environments.
• Excellent verbal and written communication.
• Ability to work under pressure.
• Strong attention to detail.
• Professional, tactful, and courteous.
• Computer literacy: MS Word, Excel, and email.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries and handling customer complaints.
• Research and resolve customer problems, acting as liaison between other departments when necessary.
• Back-up support to the sales team.

Skills

Interpersonal skills

Written communication

Verbal communication

Attention to detail

Calm under pressure

Diplomacy

Education

High School Degree or Equivalent

Associates' Degree preferred

Tools

MS Word

Excel

Email

Job description

Wesco in Mocksville, NC is seeking a Customer Service Representative to respond to customer inquiries by telephone and email, resolving routine and some non-routine problems and routing complex issues to appropriate teams.

You will support the sales team, analyze service needs, and collaborate with other departments to ensure timely resolution. A High School degree and 2-4 years' experience are typical requirements.