Customer Experience Specialist

Wesco; Greenfield (IN); On-site; USD 28,000 - 35,000; Full time

Job summary

Wesco in Indiana is seeking a Representative - Customer Service to respond to customer inquiries by phone and email, quote, enter orders, track, report, and reconcile orders. You will resolve routine and some non-routine problems and communicate solutions to the customer.

You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. You will provide back-up support to sales with customer inquiries.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree/College Diploma preferred.
• 2-4 years of relevant experience.
• Strong written and verbal communication skills.
• Able to work under pressure with attention to detail.
• Proficient with MS Word, Excel and email.

Responsibilities

• Respond to customer inquiries by phone and email with resolution or referrals.
• Quote, enter orders, track, update, and reconcile orders.
• Resolve routine and some complex problems and communicate solutions.
• Provide back-up support to sales with customer inquiries.

Skills

Customer service

Communication

Attention to detail

Work under pressure

Diversity & inclusion awareness

Education

High School Diploma or Equivalent

Associates’ Degree / College Diploma preferred

Tools

MS Word

Excel

Email

Job description

Wesco in Indiana is seeking a Representative - Customer Service to respond to customer inquiries by phone and email, quote, enter orders, track, report, and reconcile orders. You will resolve routine and some non-routine problems and communicate solutions to the customer.

You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. You will provide back-up support to sales with customer inquiries.