On-Site Customer Service Pro: Resolve Issues & Delight

Anixter International; Lewisville (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

Wesco International, Inc. in Lewisville, TX is seeking a Customer Service Representative to respond to inquiries by phone, email, or walk-ins and resolve issues. You will coordinate with other departments to follow up on more complex needs and ensure a positive customer experience.

The role includes processing payments, supporting the sales counter, and handling questions while maintaining professional, detail-oriented service in a fast-paced environment.

Qualifications

• High School Degree or Equivalent required
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Interpersonal skills

Verbal and written communication

Work well under pressure

Attention to detail

Education

High School Degree or Equivalent

Tools

MS Word

Excel

Email

Job description

Wesco International, Inc. in Lewisville, TX is seeking a Customer Service Representative to respond to inquiries by phone, email, or walk-ins and resolve issues. You will coordinate with other departments to follow up on more complex needs and ensure a positive customer experience.

The role includes processing payments, supporting the sales counter, and handling questions while maintaining professional, detail-oriented service in a fast-paced environment.