WIOA Quality & Performance Lead

Equus Workforce Solutions; Fayetteville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Equus Workforce Solutions is seeking a Quality & Performance Administrator in Fayetteville, North Carolina. This role is vital for ensuring the integrity and compliance of WIOA Adult and Dislocated Worker programs. Responsibilities include monitoring case files, analyzing performance data, and leading staff in corrective actions.

The ideal candidate will have a Bachelor's degree and at least 2 years of relevant experience, along with proficiency in Microsoft Office Suite and case management systems. Strong communication and analytical skills are essential for this leadership position.

Qualifications

• Minimum 2 years of WIOA program experience and/or quality assurance role.
• Strong knowledge of WIOA regulations and performance metrics.
• Demonstrated ability to translate data into actionable insights.

Responsibilities

• Conduct regular monitoring of WIOA case files for compliance.
• Document measurable skills gains and outcomes.
• Prepare performance reports for leadership and funders.

Skills

WIOA program experience

Analytical thinking

Excellent communication skills

Data analysis

Attention to detail

Education

Bachelor’s degree in Business, Public Administration, or related field

Tools

Microsoft Office Suite

SC Works Online Services (SCWOS)

Excel Pivot Tables & Dashboards

Power BI

Job description

Equus Workforce Solutions is seeking a Quality & Performance Administrator in Fayetteville, North Carolina. This role is vital for ensuring the integrity and compliance of WIOA Adult and Dislocated Worker programs. Responsibilities include monitoring case files, analyzing performance data, and leading staff in corrective actions.

The ideal candidate will have a Bachelor's degree and at least 2 years of relevant experience, along with proficiency in Microsoft Office Suite and case management systems. Strong communication and analytical skills are essential for this leadership position.