WIOA Program Lead — Workforce Development & Compliance

Peckham, Inc.; Town of Lansing (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Peckham, Inc. seeks a WIOA Program Manager to lead workforce development programs in partnership with CAMW! and Peckham, Inc. Responsibilities include ensuring compliance, managing budgets, and coaching staff to deliver high-quality services to participants.

The role oversees referrals, caseloads, file audits, and performance reporting, with grants funding supporting program operations; crisis intervention and liaison duties are included.

Qualifications

• Bachelor's degree in a related field.
• 3–5 years of case management, workforce development, or career coaching experience.
• 1–2 years of team leadership and supervision.
• Equivalent combination of education, training, and experience accepted.
• Must have valid driver’s license and acceptable driving record.
• Ability to prioritize, meet deadlines, and support program goals.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Apply best practices in career counseling, guidance, and customer service.

Responsibilities

• Provide day-to-day team leadership and oversee program staff and operations to ensure client outcomes.
• Monitor referrals and caseloads for eligibility and policy adherence.
• Onboard and train staff to ensure compliant operations.
• Contribute to performance targets and contract requirements.
• Provide crisis intervention and individualized support to participants.

Skills

Leadership

Team management

Communication

Policy compliance

Budget management

File audits

MS Office

Crisis intervention

Education

Bachelor's degree in Human Services, Social Work, Psychology or related field

Tools

OSMIS

APEX

Job description

Peckham, Inc. seeks a WIOA Program Manager to lead workforce development programs in partnership with CAMW! and Peckham, Inc. Responsibilities include ensuring compliance, managing budgets, and coaching staff to deliver high-quality services to participants.

The role oversees referrals, caseloads, file audits, and performance reporting, with grants funding supporting program operations; crisis intervention and liaison duties are included.