Workforce Quality and Performance Administrator (925586)

Equus Workforce Solutions; Fayetteville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Equus Workforce Solutions is seeking a Quality & Performance Administrator in Fayetteville, North Carolina. This role is vital for ensuring the integrity and compliance of WIOA Adult and Dislocated Worker programs. Responsibilities include monitoring case files, analyzing performance data, and leading staff in corrective actions.

The ideal candidate will have a Bachelor's degree and at least 2 years of relevant experience, along with proficiency in Microsoft Office Suite and case management systems. Strong communication and analytical skills are essential for this leadership position.

Qualifications

• Minimum 2 years of WIOA program experience and/or quality assurance role.
• Strong knowledge of WIOA regulations and performance metrics.
• Demonstrated ability to translate data into actionable insights.

Responsibilities

• Conduct regular monitoring of WIOA case files for compliance.
• Document measurable skills gains and outcomes.
• Prepare performance reports for leadership and funders.

Skills

WIOA program experience

Analytical thinking

Excellent communication skills

Data analysis

Attention to detail

Education

Bachelor’s degree in Business, Public Administration, or related field

Tools

Microsoft Office Suite

SC Works Online Services (SCWOS)

Excel Pivot Tables & Dashboards

Power BI

Job description

Overview

The Quality & Performance Administrator plays a critical leadership role in ensuring the integrity, compliance, and performance of WIOA Adult and Dislocated Worker programs. This position is responsible for the ongoing review and quality assurance of case files, documentation, and service plans to ensure federal, state, and contract requirements are met.

The Administrator oversees performance metrics, anticipates trends through predictive analysis, and guides staff in real‑time course corrections to drive successful outcomes for both participants and the organization.

Essential Duties and Responsibilities

• Conduct regular and systematic monitoring of WIOA case files to ensure:
  • All eligibility documents are present, valid, signed, and appropriately redacted.
  • Individual Employment Plans (IEPs) are participant‑centered, detailed, and reflect both short‑ and long‑term goals aligned with career pathways.
• Document measurable skills gains, credentials, and outcomes in case management systems.
• Track contract performance goals and federal performance indicators (e.g., employment rate, median earnings, credential attainment, local area benchmarks) to ensure targets are met or exceeded.
• Develop and implement a continuous quality improvement process, including file audits, staff feedback, and corrective action planning.
• Utilize data‑driven tools to support predictive analysis and performance forecasting, such as:
  • Excel Pivot Tables & Dashboards, Power BI
  • State Reports / SC Works Online Services (SCWOS)
  • FutureWorks / Geographic Solutions Reports
  • Customised performance trackers
• Prepare and present performance and quality reports to leadership and funders.
• Partner with frontline managers and staff to provide coaching and accountability, ensuring corrective actions are implemented and sustained.
• Lead internal file reviews prior to state and federal monitoring visits; ensure readiness and responsiveness to findings.
• Support the design and delivery of staff development and training related to quality assurance, performance metrics, and compliance expectations.
• Serve as a subject matter expert on WIOA regulations, TEGLs, and local policies governing eligibility, service delivery, and documentation.

Qualifications

• Bachelor’s degree in Business, Public Administration, Workforce Development, or related field. Candidates with a combination of lesser education and relevant experience are welcome to apply.
• Minimum 2 years of WIOA program experience and/or 2 years in a quality assurance, compliance, or performance‑focused role.
• Strong knowledge of WIOA regulations, documentation standards, and performance metrics.
• Demonstrated ability to lead monitoring processes and translate data into actionable insights.
• High level of self‑direction with a proven ability to hold teams accountable.
• Proficiency in case management systems and Microsoft Office Suite; experience with data tools like SC Works Online Services (SCWOS) or similar platform highly preferred.
• Excellent communication skills — both written and verbal.
• Strong analytical thinking, attention to detail, and commitment to continuous improvement.
• Valid driver’s license in good standing and valid automobile insurance.

Core Competencies

• Compliance & Regulatory Knowledge
• Data Analysis & Predictive Forecasting
• Performance Management
• Quality Assurance & Documentation Review
• Coaching & Accountability
• Self‑Directed Leadership
• Critical Thinking & Problem Solving

Equal Opportunity and EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

All your information will be kept confidential according to EEO guidelines.