WIOA & TANF Program Team Lead

Edsi-9; Erie (Erie County); On-site; USD 54,000 - 66,000; Full time

Job summary

EDSI is seeking a WIOA & TANF Program Team Lead to supervise staff delivering employment services in Erie. The exempt role carries a $60,000 annual salary, requiring leadership, data interpretation, and program compliance to drive outcomes.

Responsibilities include caseload management, QA reviews, team meetings, and timely reporting, with flexible onsite/virtual/hybrid options per contract needs.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2-3 years of management/supervisory experience preferred.
• Strong communication (telephone, written, and verbal) skills.
• Proficiency with Microsoft Office Suite.
• Ability to work onsite, fully virtual, or in a hybrid environment.
• Valid driver’s license and reliable vehicle required.

Responsibilities

• Lead WIOA and TANF program staff to support employment goals.
• Conduct QA reviews of eligibility documentation and ensure compliance.
• Coordinate caseload distribution and bi-weekly reconciliations.
• Provide guidance to staff and monitor performance quarterly.
• Prepare project reports and participate in weekly staff meetings.
• Support customer engagement with scalable processes.

Skills

Leadership

Supervisory experience

Communication

Organizational skills

Problem-solving

Teamwork

Microsoft Office proficiency

Driving

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Job Description:Title: WIOA & TANF Program Team LeadClassification: ExemptSalary: $60,000/yrScope of Position: The Program Team Lead will provide leadership and support to staff in WIOA and TANF related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants.Essential FunctionsEnsure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employmentPartner with the Performance Team to interpret data and translate it into actionable steps for all Workforce ConnectorsConduct quality assurance reviews of WIOA eligibility documentation and collaborate with the Performance Analyst to ensure compliance with program regulations, policies, and data integrity standardsReview completed participant enrollments, assign participants to the appropriate Workforce Connector, and coordinate case distribution to support timely service delivery and caseload managementPerform bi-weekly caseload reconciliations for staff to ensure consistent and comprehensive case management and follow-upProvide guidance and support to staff to ensure positive outcomes and goals are metVerify that post-placement contacts are completed in accordance with WIOA, TANF, and contract requirements to ensure compliance and ongoing participant supportFacilitate weekly meetings with the staff to ensure that best practices are being implemented and discuss improvements/goalsWork with the leadership team on implementing processes that increase customer engagementMonitor staff performance and participate in staff reviews on a quarterly basisAssist in the preparation of project reports as neededBased on customer demand, may provide case management and follow-upOther opportunities as availableEducation and Experience RequirementsBachelor’s degree or equivalent experience required2-3 years of previous management/supervisory experience preferredDemonstrated telephone, computer, written, and verbal communication skillsStrong organizational, prioritization, and problem-solving skillsAbility to work effectively in a team environment while maintaining flexibility to meet contract and operational needsA working knowledge of Microsoft Office SuiteAble to work fully onsite, fully virtual, or in a hybrid environmentClean driving record, valid Driver’s License, and reliable vehicle requiredEDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.