WIOA Program Manager: Lead Workforce Outcomes

Career Team; Center (TX); On-site; USD 61,000 - 66,000; Full time

Job summary

Career Team is seeking a WIOA Program Manager to oversee Adult, Dislocated Worker, and Youth Career Advisors and guide day-to-day operations in the WIOA program. The role includes overseeing enrollment, referrals, and coaching staff to meet performance goals, while ensuring accurate records and compliant costs.

The position is 100% onsite in Deep East Texas and requires a bachelor's degree with 2–4 years of management experience, plus strong data analysis and customer service skills.

Qualifications

• Bachelor's degree in Business Administration, Psychology, Social Services, or a related field, or equivalent experience.
• Strong business knowledge of customer service best practices and performance management, with experience in training and coaching/mentoring.
• Knowledge of and hands-on experience with WIOA Adult, Dislocated Worker, and Youth program operations, policies, and performance requirements.

Responsibilities

• Provide oversight and coaching to the Adult, Dislocated Worker, and Youth Career Advisors.
• Approve enrollment applications and support services, and oversee program referral pathway processes.
• Manage and lead program staff to meet or exceed performance goals, ensuring Career Advisors maintain accurate case records and files with no disallowed costs on eligibility.
• Plan and implement a quality management model for continuous improvement and customer satisfaction.
• Use Work In Texas reports to analyze and support performance activities.
• Evaluate all performance goals at the start of each program year and establish procedures to ensure staff follow prescribed strategies for each performance measure.
• Ensure appropriate corrective action is taken to address deficiencies.
• Assist in developing and implementing casework service plans for complex cases.
• Direct and supervise the work of program staff, fill open positions in a timely manner, deliver timely coaching, and conduct employee evaluations on schedule.
• Identify and address staff training needs.
• Visit Career Advisors at access points to ensure connectivity and strong partnerships.
• Identify, build, and maintain community partnerships and collaborate with other professionals.
• Complete monthly report-outs and prepare and present reports of activities and accomplishments.
• Address customer complaints fairly, using strong customer service as a guide.
• Model Extreme Customer Service behaviors in all interactions with internal and external customers.
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

Skills

Program management

Coaching and mentoring

Data analysis

Customer service

Communication skills

MS Office

Driver's license

Education

Bachelor's degree in Business Administration, Psychology, Social Services, or related field

Equivalent experience

Tools

Microsoft Office

Job description

Career Team is seeking a WIOA Program Manager to oversee Adult, Dislocated Worker, and Youth Career Advisors and guide day-to-day operations in the WIOA program. The role includes overseeing enrollment, referrals, and coaching staff to meet performance goals, while ensuring accurate records and compliant costs.

The position is 100% onsite in Deep East Texas and requires a bachelor's degree with 2–4 years of management experience, plus strong data analysis and customer service skills.